You have patience, you will find something there that could cost you $$$ somewhere else for just $. The customer service is alright... You get what you paid for. If you like recycling, the environment, cheap and yet high brand clothes, this is the place to go.
Beautiful dresses for low prices as a middle class I look for those kind of deals, plus I can save.
Give yourself some time to go through everything. It's like a thrift store but with shipments coming in weekly. Avoid those shipment days if you don't want to be pushed.
Simply amazing prices. I found a beautiful empire dress for $23, 2-weeks later in a Long Island department store I discovered the same dress for $180. Wow!